Why Buy From Us? / FAQ

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Good Questions To Ask Before Buying Data

How is The Data updated and Compiled?

Many companies claim to compile their own data or update their own lists. There are many databases making their way around the internet these days- most are from 2005-2006. We take every measure to ensure the quality of our data is at it’s highest. We have partners in Canada, Australia, UK, Mexico, India, Vietnam, Germany, Philippines, and China that work with us to constantly update, tele-verify and compile our databases. View the “About Our Data” section of our site to read more about our sources. Over $3.4 Million is spent on research and compiling our data each year. Hard to believe? – Read our F.A.Q. section below on how we can sell our databases at such low prices.

How do I access and manipulate the data once I purchase it?

Most data companies sell their data in CSV and MDB (Microsoft Access) format with each state or province in a separate file. This is an easy way to transport the data, however it can make it very difficult for the customer to use. Not all people have Access, and CSV programs can only open and manipulate so many records at one time. These formats make it impossible for someone to search the whole country without extensive programming knowledge. We are the only Data company that provides free software that allows you to search the entire country and export without limitations.

Who are you buying data from?

You will see companies selling data that have no phone number or address listed on their website. Even if there is an address listed, it may be a post office box in a shipping store. Method and mode of contact should be on the customers terms. Do you want to buy data from someone working out a one bedroom apartment? Research your vendors and ask questions to ensure you are buying a quality product.

F.A.Q.- Frequently Asked Questions

Is this for Real? / How can you sell your data so inexpensively?

This is our most common question. There are two factors that allow us to keep our prices low. We don’t have 400 employees that we have to pay to compile data. First, We acquire data from all of our sources and we outsource the compiling to our partners overseas. Second, we have two large corporate accounts that purchase data from us for their call centers. Combined, there are 800 Call center seats that use or data. As soon as an update is done to one of our products, we sell 800 copies instantly. This allows us to sell our products to the general public at the same low price.

 

What are the System Requirements to use your software?

We Recommend a PC with a minimum of: Windows XP, Hard Drive with 30gb of free space (NTFS File system), DVD DRIVE (unless you choose USB Flash), 512mb Ram

Will your software work on a Mac?

We Recommend a PC, however we have many customers who enjoy using our software on their Mac. Our software will work on any Mac running Windows, or if you Have Filemaker 7 or above.

Can I download my software instantly?

All of our Directories are in stock, on the shelf and ready to ship. Due to the security of both our customers and us, we prefer to send a physical product out when taking an order. In some rare cases we will allow customers to download our directories for a small setup fee. Even in this case, we will still send a physical Disc. Our File server is mainly kept for custom orders.

Is the software easy to use / Do you provide Tech Support?

Yes and yes! Our software is very simple. We do provide our customers toll-free tech support from 10am-6pm CST as well. For Tech Support call 877-56LEADS Ext. 2. We would be glad to help you with anything you need.

What are the system requirements to run your program?

PC: We recommend at least a P4 or equivalent processor, at least 512mb of ram, and depending on which program you purchased between 10-30gb of free hard drive space.

MAC: We can build a Mac version of any of our programs for an additional $25. Only 2% of our customer base uses Macs, so we have to add a custom list charge to these orders.

How can I send email to your lists and get the best delivery rate?

Sending UCE (Unsolicited Commercial Email) can be a tricky process. If you try to send a campaign with one of our lists using your own ISP or a Bulk emailing service like ConstantContact or iContact, your campaign will probably be shutdown after a few hundred emails. You will need to send your campaign through a bulk provider that allows you to send UCE while staying CAN SPAM compliant. We are partnered with eContactDirect.com to provide our customers with an easy to use online solution to send you campaign with. With all UCE, there are many factors involved. We always tell our customers to expect at least a 20% bounce rate when sending unsolicited email.

What if I don’t like the program/What is your refund policy?

We offer a 30-day Media Guarantee. This means that if in 30 days from your order if something is physically wrong with your disc or USB flash drive, we will exchange it for no cost. To protect our software from duplication, we can not offer any refunds or returns on software that has been opened. This is a standard policy with any company/store that sells media that can be duplicated. We offer no guarantee to the effectiveness of a campaign, or accuracy of data. Overtime all data will become less accurate.

Do you Have References / Can I speak with anyone you’ve worked with?

To protect our customer’s privacy we won’t send out our customers Names, Phone numbers and email addresses. But if you would like to hear about some of the companies we work with on a regular basis, please contact our sales staff and we would be glad to speak with you about how we can help your company as well.

Our 100% Satisfaction Guarantee

No database is ever perfect. Businesses come and go every day. In this economy you will find certain industries that have a high level of turnover. The consumer population changes frequently as well- anywhere from 12-18%. At the time of update our databases are around 92-95% accurate. If you experience an accuracy rate of less than 90% we will replace the portion of your list that was undeliverable, out-of-date, or disconnected.

  • Inaccurate data must be reported within 30 days of the date of purchase to qualify for this guarantee.
  • Any products that has a compile date of 60 days or older are not covered.
  • Only one replacement will be made per purchase.
  • Fax and Email Lists are not covered under this guarantee.
  • We do not offer any refunds on data, your mailing costs or any other cost incurred by using our data.
  • Mail pieces that are refused by the addressee but contain an accurate address are not covered.
  • Only our standard CFM directory products are covered. We do not guarantee our complete consumer databases, opt-in data, or any list that is purchased from a 3rd party vendor.
  • We have the right to verify that the data was purchased from us and we will need evidence showing you experienced less than 90% accuracy. Our customer service department may ask for a dialer report or for you to send us the returned mail for inspection.
  • Our 100% Satisfaction Guarantee is offered for a limited time only and can be ended, or modified, without further notice.

Other Questions or Concerns?

Call: 877-56LEADS